Refund policy

We have a free 7-day return policy, on Items over $1,000 which means you have 7 days after receiving your item to request a return. See below for more information on the return policy for custom ordered jewelry and watches.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@littlejohnsderbyjewelry.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@littlejohnsderbyjewelry.com.

Seel Return Assurance on eligible items under $1,000.

Get peace of mind while shopping when you add Seel Return Assurance on eligible items.

You’ll have the option to return eligible items for a refund by purchasing Seel Return Assurance at checkout when available. We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply.

The item(s) must be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached.

All purchases are subject to the standard return period of 7 days, and returns must be initiated within 7 days from the date your package is marked as delivered by the carrier.

To initiate a return, please email Support@littlejohnsderbyjewelry.com with your order number and reason for return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once the return is received and approved, the refund will be processed to your original form of payment.

Seel Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of Seel Return Assurance is nonrefundable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We cannot accept return on sale items, custom orders or watches unless you purchase Seel Return Assurance

You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not purchase Seel Return Assurance, your order is final sale. You can learn more about Seel Return Assurance here.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Restocking Fee

All “Stock Items” (ie, goods which are kept in stock in large quantities by the Supplier and are not ordered in on a job by job basis) that are not defective in design or manufacture, as determined by the Supplier acting reasonably, and are returned by the Purchaser shall incur a restocking fee of 10% of the total tax invoice price for those Stock Items.